Please note: During extreme hot or snowy weather season, certain food items (nutrition bars, sauces, etc.) will not be shipped as they can easily get damaged during shipment in extreme temperatures. If you choose to still receive them, we cannot be responsible for any damages.
We accept Apple Pay, Visa, MasterCard, Discover, and American Express. Note: Apple Pay is available only on Safari browser running on MacOS or iOS devices.
We currently ship to the United States and Canada only. If you would like to order items to be shipped to Australia, Belgium, Denmark, France, Japan, or the United Kingdom; please contact us to get freight quotes and check if the items can be shipped to your destination.
We charge sales tax for orders shipped to Ohio and Texas.
We offer USPS, FedEx, and UPS as shipping carriers. Shipping rates depend on the weight and destination of the package. USPS is the most cost-effective for light-weight packages, and FedEx and UPS are better for heavy packages. Please note that FedEx and UPS do not ship to PO Boxes.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
After an order ships we cannot change the destination address. After an order is placed, we cannot modify the order. Any changes to orders after being placed are subject to additional fees.
Orders are processed and shipped from our warehouse within 2-4 business days for in-stock items. We do not ship on weekends or holidays. As soon as your order ships out, we will send you an email with the tracking number(s) for your package(s).
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Note: Free shipping takes 7-14 business days for delivery and might not have any tracking information.
Depending on the shipping carrier, please allow 7-10 business days from the shipping date to receive your package. For Alaska, Hawaii, and Puerto Rico destinations, please allow 1-2 weeks for delivery. Once your package ships out, we will email you the tracking number(s) so you can track it online.
Generally, all items on the sites are in stock. If the item you ordered is sold out, we will contact you to let you know when it is expected to be back in stock. You will then have the option to either cancel your order or exchange the item with another one. If only part of your order is in stock, we will partial ship your order and then ship the remaining item(s) as soon as they become available; at no additional charge.
Only unopened items in original packaging can be returned or exchanged within 30 days of purchase. Please follow the instructions below to request a return authorization number. When we receive your package we will credit the card you paid us with for the full purchase price of your product minus any shipping fees and a 20% restocking fee.
The following products do not qualify for a refund and cannot be returned:
Please make sure the merchandise is not opened and is in its new condition with all original materials included with the shipment. Refund cannot be issued on opened items.
We always do our best to package your product so they will arrive to you in excellent condition. Unfortunately, once the package leaves our warehouse, it goes through many hands and products may shift, causing unintentional damage. Should you receive a product that has been damaged in transit, please contact us immediately for further instructions. Please do not discard the damaged product(s) and retain the original box and packaging as inspection is often required by the carriers.
For questions, please email: firstname.lastname@example.org